Alcohol support services
Alcohol support services: Get help, advice and support for your alcohol use or for someone you care for
Alcohol support services: Get help, advice and support for your alcohol use or for someone you care for
The NHS Constitution explains your rights when using NHS services in England.
The Healthier Together App: Support, Advice and Reassurance for Parents The Healthier Together App gives parents and guardians help, advice and reassurance when worried about their child. The app and website have been developed specifically for the North East, and provide clear, reliable advice from trusted NHS sources. How it works Here’s how it works … Continued
Find your NHS Number Your NHS number is unique to you. It’s a 10-digit number that helps everyone in the NHS identify you and match your details to your health record. Knowing your NHS number can save you time when accessing NHS services. If you need your NHS number, you can find it in your … Continued
This easy-read guide shows you who can get free NHS prescriptions.
How your GP Team can help you
Prescriptions: Who pays what? In England, there can be a cost when you need prescribed medication. Prescriptions in Wales, Scotland and Northern Ireland are free. Some items are also free, such as contraception or medicine prescribed when you are staying in hospital. Standard Costs As of 1st May 2024, the standard cost of an NHS … Continued
Fast-Track Suspected Cancer Referrals A fast-track referral means you will be offered an appointment within 28 days of your GP’s referral. Why am I being urgently referred? Your GP feels that you have symptoms that require investigation by a hospital specialist as soon as possible. This is so that your illness can be diagnosed and … Continued
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NHS app is a smartphone application available for both iPhones and Androids phones.
It’s owned and run by the NHS and free to download and use.
From the 2nd February 2026 we are moving to a Total Triage model.
Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.
Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.
A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.
We will have three types of appointments:
• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.
The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.
Please ensure you have completed the e-consult in full with as much information as possible.
To fill out a e-consult please click here
for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.