The Healthier Together App: Support, Advice and Reassurance for Parents The Healthier Together App gives parents and guardians help, advice and reassurance when worried about their child. The app and website have been developed specifically for the North East, and provide clear, reliable advice from trusted NHS sources. How it works Here’s how it works … Continued
This easy-read guide shows you who can get free NHS prescriptions.
The Move to Universal Credit in Newcastle Eligible households that haven’t applied for Universal Credit could be missing out on £300 a month. Universal Credit will replace these six different benefits and tax credit: Child and Working Tax Credits Income-related Employment and support Allowance Housing Benefit Income Support Income-based Jobseeker’s Allowance. If you have received … Continued
This easy-read guide shows you who can get free NHS prescriptions.
Support Organisations and Helplines Many organisations offer helplines, text support and online help for mental health and other conditions or circumstances where people may need support. Samaritans Call 116 123Visit samaritans.orgText ‘SHOUT’ to 85258 Tyneside Mind Support Line Call 0191 477 4545 (8 am to 10 pm)Visit tynesidemind.org.uk Newcastle Crisis Team Call 0191 814 8899 … Continued
An easy-read guide from the NHS to help you stop smoking.
InformationNOW – information for people in Newcastle upon Tyne InformationNOW is the website for people in Newcastle. You can search the site using the widget below to find information, organisations and events. Helping you to be informed, make choices and plan ahead. It covers a huge range of topics such as health, care, benefits, food … Continued
Healthwatch Newcastle helps you and your family get the best out of health and social care services.
InformationNOW is the website for people in Newcastle. You can search the site using the widget below to find information, organisations and events. Helping you to be informed, make choices and plan ahead. It covers a huge range of topics such as health, care, benefits, food banks, money, lifestyle and leisure. Visit www.InformationNOW.org.uk
From the 2nd February 2026 we are moving to a Total Triage model.
Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.
Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.
A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.
We will have three types of appointments:
• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.
The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.
Please ensure you have completed the e-consult in full with as much information as possible.
To fill out a e-consult please click here
for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.
