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Video Playlist: NHS App

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Video Playlist: NHS App Video guides on how to get the NHS App and how it can save you time and effort. Hover over the icon in the top right to see all NHS App videos

Tyneside Integrated Musculoskeletal Services (TIMS)

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Tyneside Integrated Musculoskeletal Services (TIMS) Tyneside Integrated Musculoskeletal Services (TIMS) is a joint Newcastle and Gateshead service that offers self-care and fast access to expert opinion, diagnosis and treatment of a variety of muscle, joint and soft tissue conditions and chronic pain. Self-referral To find out more about the service on offer, and how to … Continued

InformationNOW – information for people in Newcastle upon Tyne

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InformationNOW – information for people in Newcastle upon Tyne InformationNOW is the website for people in Newcastle. You can search the site using the widget below to find information, organisations and events. Helping you to be informed, make choices and plan ahead. It covers a huge range of topics such as health, care, benefits, food … Continued

Community Pharmacist Consultation Service (CPCS)

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Community Pharmacist Consultation Service (CPCS) The Community Pharmacist Consultation Service (CPCS) integrates Community Pharmacists into primary care. This means for patients that same-day appointments with Community Pharmacists are available for a range of minor ailments or urgent supplies of regular medication. The service gives patients quicker access to Pharmacists and their expert knowledge and alleviates … Continued

Tiredness and Sleepiness

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Tiredness and Sleepiness   It is not unusual to feel tired at times, especially if you have an active work and social life, or young children. Before you see a GP, it is worth thinking about some of the factors in your life that could be causing your tiredness. This might include: Working long hours … Continued

What to do when you are unwell: Decision Tree

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Answers the following Yes/No questions to find the best way to get the help you need. Start below. Is it an emergency?  Do you definitely need to be seen today? Is it life-threatening?  Chest pains, choking, unconsciousness, severe loss or blood or other serious injury? Can you self-care?  Mild conditions like colds, hangovers and sore throats … Continued

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.