When you register with a GP, we will ask for your phone number and email address and if you are happy to receive information from the practice. First and foremost, having a current phone number for patients means the practice can contact you about your appointments, prescriptions, test results or anything else to do with … Continued
Summary Care Records Anything you say to any member of staff in a GP practice is confidential. All clinical and administrative staff are bound by confidentiality agreements. When you contact your GP practice or ask to book an appointment, you may be asked about your medical issue. This is so trained administrative staff can direct … Continued
Summary Care Records When you register with a GP in England, the practice creates something called a Summary Care Record (SCR). The SCR will include information about you such as your name, address, date of birth and NHS number. It will also contain details of any current medication, allergies or bad reactions you may have … Continued
Patient data in the NHS is only ever shared for two reasons: to provide patients with the best possible care, and the planning and research needed to design health care services that suit patients. Patient data is only ever shared within the NHS or with legitimate third parties who help the NHS. Data is never … Continued
From the 2nd February 2026 we are moving to a Total Triage model.
Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.
Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.
A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.
We will have three types of appointments:
• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.
The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.
Please ensure you have completed the e-consult in full with as much information as possible.
To fill out a e-consult please click here
for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.
