Please ensure Javascript is enabled for purposes of website accessibility
We Are Open

Summary Care Records

Anything you say to any member of staff in a GP practice is confidential. All clinical and administrative staff are bound by confidentiality agreements.

When you contact your GP practice or ask to book an appointment, you may be asked about your medical issue. This is so trained administrative staff can direct you to the best-placed person to help you. You do not have to provide this information, but it may mean it takes longer to get you the help you need.

If you are over the age of 16, you do not need permission from a parent or guardian to seek help. Nor will we tell them that you have sought help. The only exception to this will be if a GP or other clinician feels there is a safeguarding issue and that a child may be at risk of neglect or physical, mental or emotional harm.

Anyone aged 13 or over can use a sexual health service. If the GP or clinician is confident that you fully understand the decisions and information involved, we will not inform your parents.

You can find out more about using sexual health services here.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.