Emergency Dental Treatment Urgent Dental Access Centres (UDACs) provides urgent dental care via pre-booked appointments only. This service is not for routine examinations or walk ins. They are accepting appointments for your urgent and emergency dental need which is classified as the following: if you are experiencing severe dental pain that is not controlled with … Continued
Our aim is to give you the highest possible standard of service and we will try to deal quickly with any problems that may occur. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. If you have a complaint or are concerned about the service you have received … Continued
Please avoid A&E for flu-like symptoms Stay hydrated Take paracetamol for fever/pain Rest at home Contact GP practice if symptoms persist or you have a serious illness. For out-of-hours advice, contact NHS 111 online or call 111.
Issues with alcohol and drugs can creep up on people and become a major problem to them and their families. In Newcastle, there are many free confidential support services available, without a waiting list, for all kinds of people and all kinds of substances. Whatever the level of support you need, having the courage and … Continued
The RSV vaccine helps protect against respiratory syncytial virus (RSV), a common virus that can make babies and older adults seriously ill. It’s recommended during pregnancy and for adults aged 75 to 79. What the RSV vaccine is for The RSV vaccine helps protect against respiratory syncytial virus (RSV). RSV is a common cause of coughs … Continued
Please see our 6 complementary workshops, these are held weekly and delivered by our volunteer Lou. Sessions are each Monday 10.30am – 12.00 If you or someone you know would benefit from these please get in touch or send a referral Sessions are open to those diagnosed with a life limiting illness or a terminal … Continued
From the 2nd February 2026 we are moving to a Total Triage model.
Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.
Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.
A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.
We will have three types of appointments:
• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.
The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.
Please ensure you have completed the e-consult in full with as much information as possible.
To fill out a e-consult please click here
for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.
