Violence removals policy The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse … Continued
Privacy Notice Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why we collect information about you Health care professionals who provide you with care … Continued
Terms and conditions of use Introduction These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and , the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to … Continued
From the 2nd February 2026 we are moving to a Total Triage model.
Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.
Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.
A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.
We will have three types of appointments:
• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.
The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.
Please ensure you have completed the e-consult in full with as much information as possible.
To fill out a e-consult please click here
for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.
