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Prescriptions in the NHS App

Published on: 01 Jul 2025

Prescriptions in the NHS App

The NHS App gives people who take regularly prescribed medication a quick, easy, and convenient way to request their next batch of medicine.

You can send your request any time of the day or night – no waiting for the practice to be open, no phone calls and no need for extra trips to the practice.

How to request your medication

You will need to download the NHS App to your smartphone if you haven’t already done so.

Then follow the steps below or watch our screen-by-screen guide.

  • Open the NHS App and make sure you are logged in.
  • Tap ‘Repeat Prescriptions ‘in the centre of the homepage
  • You can view or change your nominated pharmacy.
  • Tap the green ‘Continue’ button.
  • You can view your medicines and select any you would like to request.
  • Tap the green ‘Continue’ button.
  • Check you are happy with the details, and tap the green ‘Request prescription’ button
  • You can see what to do next and view the status of your requests

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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