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Repeat Prescriptions

There are different ways to request a repeat presciption. Please allow 2-3 working days for us to process prescription requests before you collect them.

You can also nominate a pharmacy to have your prescription sent to directly.

The NHS App

The quickest and easiest way to request a repeat prescription is through the NHS App.

Available for all smartphones, the free NHS app lets you order a repeat prescription in a few easy steps at any time, with no need to call the practice.

You can also use the NHS App to book appointments, get advice, views your records and more.

Through our website

If you have signed up to use our online service through EMIS, then you can also send a request that way.

As well as medication details and issue dates, you can also nominate a pharmacy to collect  your prescription. This can be a more convenient option than coming to the practice.

If you have not yet signed up for our online services, please speak to the Reception team to get access.

By Telephone

You can request a prescription by calling 0191 226 0226. We are open Closed today today. Please be aware that our phone lines may be busy at certain times – especially early in the morning.

In-Person

Visit us at Prospect Medical Group and speak to the Reception Team. Please bring the repeat prescription form part of our last prescription.

Questions about your Prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the Prospect Medical Group about your prescription:

  • Send your query through eConsult
  • Call us on 0191 226 0226. We are open Closed today today, but please be aware our phones get busy at certain times, especially in the mornings.

Local Pharmacy Services

You can enter your postcode on the NHS website to find a Pharmacy near you.

Through the NHS App, you can nominate a pharmacy to have your prescriptions send to directly.

If you are away from home, you can use the NHS App to create a prescription barcode, which you can use to collect your medication anywhere.

As well as dispensing medicine, your local pharmacist can help you with a range of common illness, including such as coughs, colds, sore throats, ear infections and aches and pains. This is called Pharmacy First

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.