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Patients

Accessing Services

How to get help for a medical issue, order medication, view your recent test results and the NHS’s digital services.

Access our services

New Patients

Everyone is welcome at Prospect Medical Group. We are currently accepting registrations from new patients who live within our practice boundaries. Find out more and apply here.

Register now

Feedback

Your views are important to us. We need to understand your experiences and preferences to make sure our services suit your needs. Find out how to share your feedback with us and about our Patient Participation Group – an excellent way for patients to play a role in how the practice runs.

Learn more

Your Questions Answered

What are my appointment options? How do referrals work? What should I do when my GP is closed? Find answers to your questions, or ask a new one.

FAQs

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.