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When you register with a GP, we will ask for your phone number and email address and if you are happy to receive information from the practice.

First and foremost, having a current phone number for patients means the practice can contact you about your appointments, prescriptions, test results or anything else to do with your health.

From time to time, we may also want to share information we think is relevant to you. Sending emails and text messages are quick, efficient ways to do this. Types of communications might include surveys to get your feedback, newsletters to keep you up to date with what is going on at the practice, or new public health messages.

Increasingly, with digital and remote consultations offering patients more flexibility and choice over how they manage their health, reaching patients in more ways makes health care services more accessible to all.

If you want to check or change your contact preferences, then please speak to the Reception team.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.