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Managing Referrals and Appointments in the NHS App

Published on: 09 Feb 2024

Managing Referrals and Appointments in the NHS App

You can use the NHS app to view, confirm and change the details of any upcoming hospital referrals from your GP.

  • Open the NHS App and make sure you are logged in
  • Select Appointments
  • You will see optons for appointments at your GP practice and Hospital
  • You may be able to Book an appointment at your GP practice. You can Manage GP appointments to cancel or reschedule.
  • You will see details of any hospital or special appointments. Select for options to cancel or reschedule.
  • Select Referrals to see any specialist care you have been referred to
  • Depeding on the hopsital or care provider, you may see information on Waiting Lists, or any action you need to take – this is called Patient initiated follow up (PIFU)

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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