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0191 226 0226

About Prospect Medical Group

Prospect Medical Group delivers high-quality, patient-focused primary care services to patients in Westerhope, Blakelaw, Cowgate, Fenham, Spital Tongues, Arthurs Hill and Elswick. We currently have a patient list of around 15,000 and accept new patient registration.

Our skilled and dedicated team are here to help you get the health care support and advice you need.

Our People

Meet our team and find out more about their roles, responsibilities and how they work to help patients.

Opening Times and Contact Details

8:00 am to 8:00 pm

Our regular opening hours, how to find us and all the ways to get in touch.

Find out more

Our Policies

Our practice policies cover everything from how we use your confidential data to requests for prescriptions or referrals. They are in place to maintain the high standard of care, and confidentiality patients deserve.

Read our policies

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.