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What to do when you are unwell: Decision Tree

Published on: 20 Jun 2023

Answers the following Yes/No questions to find the best way to get the help you need. Start below.

Is it an emergency?

 Do you definitely need to be seen today?

Yes
No

Is it life-threatening?

 Chest pains, choking, unconsciousness, severe loss or blood or other serious injury?

Yes
No
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Can you self-care?

 Mild conditions like colds, hangovers and sore throats can normally be treated at home.

Yes
No
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Is your GP open?

Today we are open 8:00 am to 8:00 pm

Yes
No
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Contact Your GP

 Online consultation, send a message or call. You will be directed to the best option for your need.

Contact Us
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Pharmacist or NHS.uk

 Advice, guidance and over-the-counter medicine could make you better.

Find a Pharmacist
Visit NHS 111
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Call NHS 111

 Trained staff will find best option for you. That might be an out of hours appointment.

Go Back

Call NHS 111

 Trained staff will find best option for you. That might be an out of hours appointment.

Go Back

Call 999

 999 and Accident and Emergency are only for life-threatening emergencies

Go Back

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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