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The Move to Universal Credit in Newcastle

Published on: 22 May 2024

The Move to Universal Credit in Newcastle

Eligible households that haven’t applied for Universal Credit could be missing out on £300 a month.

Universal Credit will replace these six different benefits and tax credit:

  • Child and Working Tax Credits
  • Income-related Employment and support Allowance
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker’s Allowance.

If you have received a letter from Newcastle City Council inviting you to claim Universal Credit, please make sure to do so.

Your existing benefits will end three months after the date on your letter, so make sure to apply to protect your income and things like free school meals and prescriptions.


This video from Newcastle City Council explains more. For more information, advice and support about the move to Universal Credit, visit newcastle.gov.uk/the-move-to-universal-credit.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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