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Check your Symptoms using NHS 111 online or in the NHS App

Published on: 16 Feb 2024

Check your Symptoms using NHS 111 online or in the NHS App

If you need urgent medical help but you’re not sure where to go, use NHS 111 to get assessed and directed to the right place for you. Call, go online or use the NHS App.

From the homepage, tap on the Services icon at the bottom of the screen. From here, you can:

  • Open the NHS App and make sure you are logged in
  • Scroll to NHS information and support
  • Select Check your symptoms using 111 online
  • Check or change your details and tap Next
  • Read the message about access to your healthcare record and select I understand
  • Read the message, and if you want to continue, select Start now
  • Carefully read the prompts about when you might need emergency care. If you are ok to carry on, select I have none of these
  • Continue through and answer all questions as best you can.
  • You may be directed to different services or options

There are other ways to contact 111 if you have hearing loss or require a BSL interpreter. If you need help in another language that is not BSL, you can call 111 and ask for an interpreter.

To use Text relay, call 18001 111 using the Relay UK app or a textphone. This is available 24 hours a day. To use the NHS 111 BSL interpreter service or find out more visit 111.nhs.uk/Help/OtherWays Find out more about NHS 111 at nhs.uk/111

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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