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Getting medical help using 111 online in the NHS App

Published on: 16 Feb 2024

Getting medical help using 111 online in the NHS App

If you think you need medical help right now, you can use 111 online in the NHS App to find out what to do.

From the homepage, tap on the Services icon at the bottom of the screen. From here, you can:

  • Open the NHS App and make sure you are logged in
  • Tap on Check if you need urgent medical help using 111 online
  • You’ll be asked to agree that certain bits of vital information are shared with the 111 service. To continue, tap the green I agree button
  • Tap Start
  • You’ll see what options might be available, including urgent treatment centres, out-of-hours GP appointments or specialist support.
  • Before you start using the service, you’ll be asked to check that it’s not an emergency and you don’t need to call 999
  • If it is not a life-threatening emergency, you can continue using the service, where you will be advised what to do next based on your location and symptoms

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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