Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please attend the surgery for a complaint form or email prospectadmin@nhs.net who will deal with your concerns appropriately.

Further written information is available regarding the complaints procedure from reception.