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Community Pharmacist Consultation Service (CPCS)

Published on: 20 Jun 2023

Community Pharmacist Consultation Service (CPCS)

The Community Pharmacist Consultation Service (CPCS) integrates Community Pharmacists into primary care.

This means for patients that same-day appointments with Community Pharmacists are available for a range of minor ailments or urgent supplies of regular medication.

The service gives patients quicker access to Pharmacists and their expert knowledge and alleviates pressure on GP practices at the same time.

How it works

Reception and Administration teams know which conditions, queries and ailments can be dealt with by Community Pharmacists and can direct referrals on patients’ behalf.

This is an example of Care Navigation, where non-clinical staff can signpost or refer patients to the most appropriate services when patients are happy to share the details of their need or problem.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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