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Accessing Services

How to get help for a medical issue, order medication, view your recent test results and the NHS’s digital services.

Appointments

 

Requesting an appointment in person or over the phone

From the 2nd Febuary 2026 we are moving to a full online request system for GP appointments and administrative queries. We are still booking nurse appointments over the phone, and ask that you continue to request medication through our normal channels.

Please note we will no longer be letting patients book appointments at the front desk to ensure privacy.

Make an appointment

Prescriptions

Reordering a repeat prescription is quick and easy through our online services, the NHS app, over the phone or in person. You can collect medication from or at a pharmacy of your choice.

Manage my prescriptions

Records, Documents and Fit Notes

You can view your medical records, tests results, medication history and request updates and documents like fit notes in the NHS App

View your recent test results, medication history, childhood vaccinations and other information to help manage your health.

View my Medical Records
Medical Records in the NHS App
Fit Notes, Document and Updates

Online Access and then NHS App

The NHS offers many different digital services – including the NHS App – that make getting health care help and accessing your records more accessible than ever.

Find out about the available options and sign up today.

More about Digital Services
Get Started with the NHS App

Travel Vaccinations

Discover information about travel vaccinations as well as children’s immunisations and more.

Complete a vaccination form

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.