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Send and Receive Mesages in the NHS App

GP practices and other parts of the NHS can send you secure messages in the NHS App.

You might get appointment reminders, prescription updates or invitations to important cancer screenings. You can also use the App to contact your GP.

Make sure you don’t miss anything by turning on notifications in the app and in your phone’s settings. Here’s how:

  • Open the NHS App on your smartphone.
  • Tap the Account & settings icon (usually in the top right).
  • Select Manage notifications.
  • Tap Go to device settings (this opens your phone’s notification options).
  • In your phone settings, allow notifications for the NHS App.
  • Reopen to the NHS App — notifications are now enabled so you’ll see messages and alerts.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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