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Physical Accessibility Statement

Published on: 27 Jan 2025

Physical Accessibility Statement

We want everyone to feel welcome and able to visit our practice. Here’s how we make it easy for people to get around and use our building:

Getting In and Around

  • Step-Free Access: There are no steps at our entrance, so it’s easy for wheelchairs, walking aids, or prams to get in.
  • Accessible Parking: We have special parking spaces close to the door for people who need extra help. Yoiu can also come into the Practice via the back door straight from the car park.
  • Automatic Doors: Our doors open by themselves, so you don’t have to push or pull them.
  • Wide Spaces: The hallways and doorways are wide, making it simple to move around in a wheelchair or with a walking aid.
  • Accessible Toilets: There’s a large toilet with grab rails and an emergency cord to make it safer and easier to use.

Communication

  • Clear Signs: Signs around the building show where to go, and they’re easy to read.
  • Assistance Animals: Service dogs are welcome. Let us know if you’re bringing one.

Need Help?

If you need extra help when you visit, our staff are happy to assist. Just ask us if you need help opening a door, finding your way, or anything else.

If you need someone to translate sign language or help you communicate, let us know before your visit so we can arrange it for you.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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