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Drug and Alcohol support in Newcastle

Published on: 29 Oct 2024

Issues with alcohol and drugs can creep up on people and become a major problem to them and their families. In Newcastle, there are many free confidential support services available, without a waiting list, for all kinds of people and all kinds of substances. Whatever the level of support you need, having the courage and bravery to reach out is an important first step towards changing your life for the better. So if you’re worried about yourself or anyone get the help you need today. Find the support you need at https://www.newcastle.gov.uk/services

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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