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Privacy Notice for Children

We keep records about you and your health so we can look after you.

Your name, where you live and how old you are

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Who you live with and who looks after you

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What care we have given you

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Photographs we take of you

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Results and scans of your body like X-Rays

We keep this information on:

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Computers

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Paper medical records

We always keep your information private

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People in the practice who look after you can use your information to look after you.

Sometimes we might need to share your records with other people who look after you, such as the hospital or another doctor or nurse.

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People who use your information cannot tell anyone about what you say to them, unless they are worried about your safety, or the safety of someone else.

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Sometimes we need to use your information to help other people, to teach them or learn new things.  We will remove your name, age and where you live so no one will know it’s about you.

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If you want to look at your records or if you have some questions about them, or don’t think they are correct, please ask a member of staff and we can help.

Ask your doctor or nurse any questions you want.  You can also speak to the Data Protection Officer whose job it is to help us keep your information safe and private.

This notice was last reviewed in July 2024.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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