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Support for Carers

 

Across the UK, around one in every eight people act as unpaid carers – that’s around 6.5 million people in total.

Over 1 million of us have caring responsibilities for more than one person, and 1.3 million provide more than 50 hours of care per week, essentially making it a full-time job.

For carers, balancing their caring responsibilities, their work, and their own lives and health can be challenging.

Support is available through health, social care and the 3rd sector to make sure carers receive the support and resources they need to look after themselves and others. 

Financial support for carers 

If you spend 35 hours a week or more and are aged over 16, then you can claim the Carer’s Allowance. Age UK has produced a fact sheet which details eligibility and explains how to make a claim.

You can find more information and advice on the InformationNOW website.

In Newcastle, there is also a Carers Wellbeing Fund. An unpaid carer who supports a family member, friend or neighbour can apply for a grant of up to £200 to improve their health and wellbeing.


Additional Support

Newcastle City Council can carry out a Carer’s Assessment to see if carers are eligible for any additional support.

The assessment, usually done by a Social Worker, will talk to you generally about your caring responsibilities, how it affects your feelings, work and relationships and other aspects of your life.

Support could be available to you to help reduce the impact caring has on you. 

Newcastle Carers have a wealth of information covering support groups, counselling, respite care and more.

Please let your practice know if you are a registered carer as this will be noted on your medical records. This is important for things such as accessing Covid Vaccination and staff being aware of any pressure you may be under.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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