Please ensure Javascript is enabled for purposes of website accessibility
We Are Open
0191 226 0226

Mental Health

Published on: 01 Jul 2025

Mental Health

Our mental health is as important as our physical health. We can all feel anxious, stressed or low at times, but it can be a problem if these feelings get worse, go on for a long time or affect our daily lives.

Mental health services are free on the NHS. In some cases, you may need to be referred by your GP to access them.

If you are in crisis

If you are in crisis or are concerned about someone else please seek urgent help.

  • You can get urgent Mental Health help via the NHS website.
  • Call the Newcastle Crisis team 0191 814 8899 or freephone 0800 652 2863.
  • Text ‘Shout’ to 85258 for a free text messaging support service.

Other ways to get help

There are self-help guides and advice that can help with mild or low-level mental health issues. You may find these self-help leaflets useful: NTW Self Help leaflets

But if you are unsure what is the best route, you should arrange to speak to a GP.

A Doctor will talk through your issues with you, assess your condition and make some suggestions for what can help. 

The GP might suggest coping strategies or self-help exercises, prescribe medication, or refer you to a specialist service, like talking therapies or counselling.

Our local service is Talking Helps Newcastle.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

Share via
Facebook
X (Twitter)
LinkedIn
Mix
Email
Print
Copy Link
Copy link
CopyCopied