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Change NHS: Help Build a Health Service Fit For the Future

The NHS is creating a new 10-year Health Plan so it can meet everyone’s needs in the future.

The plan will focus on improving care and supporting patients and staff better. This is an opportunity to share your thoughts and experiences to help shape these changes.

Why is this important?

The NHS faces many challenges, including increased demand for care, an ageing population, and rising numbers of people with long-term illnesses. Some hospitals and facilities use outdated technology, and many patients wait too long for care.

To address these issues, the NHS must evolve, just as it has done for over 70 years.

Your role in shaping the future

Your voice matters. The NHS wants to hear from patients, families, and the public about what works well and what could be better. Whether you have had good or frustrating experiences, your feedback will help create a better health service for everyone.

Why take part?

Sharing your experiences will help the NHS understand what needs to change. This is a rare opportunity to influence the future of the NHS. Together, we can make the NHS work better for all of us.

Join the Conversation

We can ensure the NHS remains strong and can provide high-quality care for generations. Visit change.nhs.uk to learn more and add your voice. Together, we can build a health service that is fit for the future.

From the 2nd February 2026 we are moving to a Total Triage model.

Total triage is how we manage appointments at our practice.
You will fill out a e-consult rather than calling the surgery and tell us about your problem.

Ideally, patients will submit their own request however we appreciate that this may not be possible for some patients. If you are unable to use or access the online form then please contact the surgery by telephone and we will complete the request for you, which will be added to the triage list to be reviewed by the GP.

A clinician will review your information and decide the best way to help you, which may be advice, a phone call, or an appointment.

We will have three types of appointments:

• Same day – for emergencies (A member of staff will contact you to book the appointment)
• Within 5 days – for patients that need to see or speak to a healthcare professional soon, but not urgently.
• Within 10 days – for routine appointments.

The main purpose of total triage is to make sure you receive high-quality care by getting the right advice or appointment for your needs as quickly as possible.

Please ensure you have completed the e-consult in full with as much information as possible.

To fill out a e-consult please click here

for more help on filling out a e-consult on the NHS app please visit the e-consult NHS app guide.

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